juraganmain Terms of Use

We at juraganmain operate an online gaming platform offering live-dealer tables, sportsbook markets, and arcade games to users in supported jurisdictions. This document outlines the conditions under which you access and use our services, including account creation, deposits, withdrawals, and dispute resolution.

By joining juraganmain, you agree to these terms. We enforce them consistently to protect both our users and our platform. If any term is unclear, our support team in English is available to clarify your rights and obligations.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

Account Creation and User Eligibility

When you register with juraganmain, you provide your name, email, phone number, and other identifying information. We verify your email address through an automated confirmation link. You must be at least 18 years old and a resident of a jurisdiction where our services are legally available.

We at juraganmain reserve the right to request additional verification documents at any time. If you deposit funds or attempt a withdrawal, we conduct know-your-customer (KYC) checks. This means you may be asked to provide government ID photos, proof of address, and source-of-funds verification. Our compliance team reviews submissions during business hours and notifies you of approval or requests for clarification.

Your account is personal and non-transferable. You may not share login credentials or permit another person to use your account. We monitor for suspicious activity and reserve the right to suspend accounts that violate this rule. If we detect unauthorized access, we will notify you and guide you through account recovery procedures.

Account Security and Your Responsibilities

You are responsible for keeping your juraganmain login credentials confidential. We at juraganmain will never ask you for your password through email or chat. If you receive such a request, it is a phishing attempt—do not respond. Report it to our support team immediately.

You must notify us without delay if you suspect unauthorized access to your account. We provide a password reset function within your account settings. If you lose access to your registered email, contact our support team with proof of identity, and we can help restore access.

Deposits, Withdrawals, and Payment Methods

We at juraganmain accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks (mobile banking, local payment, online payment, e-wallet). Deposits process to your account balance immediately upon receipt by our payment processor. We do not charge deposit fees, but your bank or e-wallet provider may charge fees according to their own terms.

Withdrawal Processing

Withdrawals to mobile banking, local payment, online payment, and e-wallet process subject to account verification. Bank transfers to mobile banking, local payment, online payment, and e-wallet virtual accounts settle within standard windows. Timelines are shown in your account.

Minimum Amounts

We enforce minimum and maximum deposit and withdrawal amounts. These vary by payment method and are displayed in your account deposit and withdrawal screens.

Account Currency

Your juraganmain account balance is held in Indonesian Rupiah (IDR). All transactions settle in IDR. We do not support multi-currency accounts.

We at juraganmain do not guarantee refunds for deposits made in error. If you transfer funds to the wrong account or use incorrect payment details, contact our support team with proof of the transaction. We will attempt to recover the funds, but cannot guarantee success. We are not liable for losses caused by your own mistake.

Bonus Terms and Promotional Offers

We may offer promotional bonuses tied to deposits or sportsbook activity. Any bonus we advertise comes with specific terms—wagering requirements, game restrictions, validity periods, and maximum withdrawal amounts. You must read the full terms before accepting a bonus. We at juraganmain will not honor claims for bonus disputes if you did not review the terms first.

Bonuses cannot be withdrawn as cash. They are credits applied to your account for wagering only. Once you meet the wagering requirement, any remaining bonus balance is forfeited. Bonuses expire on the date stated in the promotion; unused balances cannot be carried forward.

Game Rules and Dispute Resolution

Our live-dealer tables operate under standard rules for blackjack, roulette, baccarat, and Dragon Tiger. Our arcade games (Jurassic Kingdom, Ikan Hoki) and slots (Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) operate according to published game rules and return-to-player percentages. You can review game rules before joining any table or launching any game.

Our sportsbook covers Liga 1, Piala AFF, Champions League, Premier League, MotoGP, Mobile Legends, Free Fire, and PUBG Mobile. Odds and markets change before each fixture. We settle bets based on official sources. If a match is abandoned or postponed, we follow industry standards for settlement.

We at juraganmain commit to fair play, transparent rules, and swift dispute resolution. If you believe an outcome is incorrect, contact our support team with details.

Dispute Escalation Process

If you dispute a game result or transaction, contact our support team through the app or email. Provide the session ID, timestamp, and details of your concern. Our team will investigate within two business days and respond with findings. If you disagree with our resolution, you may escalate to our compliance department for final review.

We do not provide refunds for losses incurred during fair play. If we determine that a technical error caused an incorrect outcome, we will credit the affected amount to your account. We will not reverse gameplay or replay rounds.

Restricted Activities and Account Suspension

We at juraganmain prohibit the following activities: multiple accounts per user, account sharing, use of automated software or bots, collusion with other players, abuse of bonus terms, and money laundering. Violation of these rules results in account suspension and forfeiture of funds.

We reserve the right to suspend or close your account at any time if we suspect violations of our terms or applicable law. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang are subject to the same rules. Suspension does not preclude us from reporting suspicious activity to relevant authorities.

Jurisdiction and Applicable Law

We at juraganmain operate this platform from a jurisdiction supporting online gaming. Our services are available only in jurisdictions where local law permits such services. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying legal status in their own jurisdiction before creating an account.

These terms are governed by the laws of our operating jurisdiction. Any dispute arising from your use of juraganmain is subject to arbitration through our dispute resolution process. You waive the right to pursue legal action in a court of law, except where local law prohibits such waiver.

Data Protection and Privacy

We at juraganmain collect personal data to operate our platform, process payments, and comply with legal obligations. Your data is encrypted and stored securely. We do not sell your personal information to third parties. For details on how we handle your data, see our Privacy Policy.

Changes to These Terms

We at juraganmain may update these terms from time to time. We will notify you of material changes through the app or email. Continued use of our platform after notification constitutes acceptance of the updated terms. If you do not agree with changes, you may close your account and request a withdrawal of your balance.

Contact and Support

If you have questions about these terms, contact our support team through the juraganmain app. We provide multilingual help in English and local languages. Our support hours are displayed in your account settings. We aim to respond to inquiries within standard response windows.

Our services are available only where local law permits. These terms constitute the entire agreement between you and juraganmain regarding use of our platform. If any term is found invalid, the remainder of these terms remains in force.